At Earthmark, customer satisfaction is important to us.

1. Returns

We accept returns only in case of:

  • Damaged product
  • Defective product
  • Incorrect product delivered

The issue must be reported within 48 hours of delivery with proper images/videos as proof.

2. Non-Returnable Items

Used, opened, or tampered cosmetic products are not eligible for return due to hygiene and safety reasons.

3. Refunds

Once the return is approved and the product is received and inspected, the refund will be processed within 5–7 business days to the original payment method.

4. Replacement

In eligible cases, we may offer a replacement instead of a refund, based on customer preference and product availability.

5. Contact for Returns